Frequently Asked Questions Do I need to be home while you work or for an estimate? You do not need to be home for an estimate or for us to complete the work. We will get everything cleaned up exactly like we said we would. We will send you a text message when we are on the way to your project and when we’re finished. Knowing when someone is on your property, especially when you’re not home, gives you peace of mind and that makes us happy! How can I pay you? We accept personal check, cash and all major credit cards. Payment is due upon completion of the work. So, if you won’t be home, just let us know and we can email you the invoice. This makes it easy and simple for you to pay online. How should we prepare for our cleaning? While you do not need to be present for us to do the cleaning, we do ask that you go through this checklist before we arrive. Close Windows and Doors Please have your vehicles parked away from the areas to be cleaned (20-30' from the house). The end of the driveway or in the street is fine. Pick up doggy-doo if possible. Keep children and pets indoors during the duration of our cleaning Unlock any backyard gates. If possible, remove any flags, doormats, cushions, bird feeders, hanging plants, etc. that you'd prefer to move and place them indoors or in the garage. We can move most items and place them on the lawn while we clean and replace them afterwards. Make sure your outside water source is on. Let us know if there is a water source that we should not use. If you’re not able to be home for the job, please leave a check in a privately disclosed location. Let us know if there are any areas of concern. (Leaky problems areas, a window that doesn’t seal well, etc.). If you're concerned about door seals, you can place a towel on the inside of any exterior doors. Do you work in the rain? Yes, we can work in the rain! It can be quite nice to let Mother Nature help us rinse! If it is storming too hard we may have to postpone or reschedule. Do you work weekends? We try to reserve our weekends for family time and relaxation. However, sometimes we have to work around the business hours of our valued clients. Will you let me know when you're on your way? We know you’re busy and you don’t have time to sit around your house in the middle of the day while we do our work. That’s no problem! Most of the time, our customers are either at work or away from home while we make their property shine. This is why we send you text notifications when we are “On our way” to your job and another text when “We are all finished up!”. This way you know when someone is on your property, even when you’re not. Are you insured? Great question! Yes, we are fully insured with Worker’s Compensation and $2 Million in Commercial Liability. How long have you been in business? Judge Services started in 2014 as a Painting and Pressure Washing company. In 2018 we began focusing on Exterior Cleaning. What are those black streaks on my roof? Those streaks are actually a living bacteria called “Gleocapsa Magma”. Often referred to as “Black Algae”, this bacteria spreads by air and the critters that run across your roof. Will pressure washing damage my roof? Yes! It will damage it and void your warranty! This is why we never use high pressure for roof cleaning. We use a method called Soft Washing which is not only safe for your shingles, it is the cleaning method recommended by the Asphalt Roofing Manufacturers Association. Why does the “green” always grow on the North side? Algae, moss, mold and pretty much any other organic growth love to hang out in cool, damp areas. The north side of a building provides an abundance of shade and moisture. That’s why the “green” is always more prominent on the north side of your house. Will pressure washing damage my house? Using high pressure to clean your home can absolutely cause damage. Siding can be broken, windows can be cracked and water can be pushed into places you don’t want it to go. Which is why we also Soft Wash all siding, windows and other common home surfaces. What is Soft Washing? Soft Washing is a cleaning process that utilizes low pressure to deliver a customized cleaning solution, specially blended to meet the demands of each project. It differs from pressure washing in that the cleaning solution is applied at low pressure which will not harm or damage painted surfaces, shingles, wood, or vinyl siding. The power of chemistry is what makes our Soft Wash process so effective. Different surfaces and different contaminants require different levels of “soft washing”. With each cleaning job we perform, our cleaning solution is custom mixed on-site and applied. We do not have a “one size fits all” approach to cleaning. We will customize a cleaning plan to maximize effectiveness while also keeping your cost as low as possible! Some surfaces will require pressure to get the maximum “clean” effect. When this is the case, we are fully equipped with the latest in today’s pressure washing technology as well! Is your soap safe for plants and animals? Yes, our soaps are eco-friendly and biodegradable. However, they could cause damage if they were used by someone without the proper training or experience. We are certified in Plant and Property Protection and we work around beautiful landscaping every day! We always go above and beyond to make sure your plants are happy and healthy. Do you work in the winter? We tend to get some warm days scattered throughout our winter and this allows us to clean 12 months out of the year!